Service quality survey year 2023 - Online appointments

The dataset contains the details of the answers () to the questionnaire for measuring the satisfaction of users who use the online service for booking appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 - amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after making the reservation and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/administration-trasparente/servizi-erogati/servizi-in-rete. () only closed questions