Service quality survey May 2021 - Requests for personal certificates

The dataset contains the details of the answers () to the questionnaire for measuring the satisfaction of users who use the online service for requesting personal data certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree Legislative Decree 82/2005, article 7, paragraph 3 - amended by Legislative Decree 179/16, article 8, paragraph 1). The questionnaire can be completed online by the user after having requested the certificate and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/administration-trasparente/servizi-erogati/servizi-in-rete. The survey on the online service for requesting personal certificates was completed on 29 December 2022. () closed questions only